TRIP CANCELLATION POLICY
You can cancel a trip at any time through the AnyRide app. First time cancellation is free but subsequent cancellations may be charged a cancellation fee if you cancel after you’re matched with your driver. Cancellation fees pay drivers for the time and effort they spend getting to your location.
Ride requests should only be made when you’re ready to ride and near the pickup location. This helps ensure smooth pickups for drivers and a seamless experience for riders.
Cancellation Fee for NERIDE’S AnyRide trips
You may be charged a cancellation fee if:
To cancel a trip
Before a driver accepts your trip request:
After a driver accepts your trip request:
RIDE SHARING CANCELLATION POLICY.
Our ride sharing service aims to provide a convenient and reliable transportation option for our customers. However, we understand that sometimes plans change and you may need to cancel your ride. To ensure a fair and transparent experience for both riders and drivers, we have established the following cancelation policy:
- You can cancel your ride, once, for free within 3 minutes of requesting it, or within 5 minutes if the driver is delayed by more than 15 minutes.
- If you cancel your ride after the free cancelation period, you will be charged a cancelation fee of Rs. 10 on your next ride booking. This fee helps compensate the driver for their time and fuel.
- If the driver cancels your ride because they cannot locate you at the pickup location within 10 minutes of arriving, you will also be charged a cancelation fee of Rs. 10. Please make sure to enter your exact pickup location and contact your driver if you need more time.
- If you have any issues with your cancelation fee, you can contact our customer support team through the app or website. We will review your case and issue a refund if appropriate.
We appreciate your understanding and cooperation with our cancelation policy. We hope you enjoy your ride with us!
NO LIABILITY DISCLAIMER
The information provided on this website is for general informational purposes only and does not constitute legal, or any other professional advice. The use of this app and any of its content is at your own risk and discretion. We do not assume any responsibility or liability for any damages, injuries, or losses that may result from your reliance on the and services provided by the app website. We do not endorse or guarantee the reliability, completeness, or suitability of any third-party apps or practices deemed outside the usage of the app, products, services, or resources that may be linked to or from this website.
The use of this app does not create any attorney-client relationship between you and us. We make no representations or warranties of any kind, express or implied, about the completeness, reliability, suitability or availability of the information on the app. Any reliance you place on such information is strictly at your own risk. We are not liable for any loss or damage arising from your use of this app or any information contained therein.